Return And Refund Policy
RETURNS & REFUND
- At Buyatbest.in (Owned by Feelgreen Naturals Pvt. Ltd.) and later in this document will be represented as buyatbest.in we ensure that product delivers to the consumer with best quality, Still after delivery of goods if buyer is not satisfied with the quality he can raise a return request within 48 hours of goods delivery.
- In case of Food products, return requests are accepted if good are being damaged in transit, Otherwise due to perishable nature of goods returns are not permitted. Return request needs to be initiated within 24 hours of goods delivery for this category of products along with pictures of the state in which the product is received. The Support Team will investigate the request and once justified, will issue a replacement or refund depending on the case.
- Few categories such as undergarments, towels and cosmetics products are marked as non-returnable due to hygiene concern with the product.
- In case of a return request is placed within 48 hours of goods delivery, where the buyer is not satisfied with the product quality, the goods can be returned back to buyatbest.in by the buyer or through reverse shipment option of buyatbest.in. Option of Money refund / credit note is available as per buyer’s choice in this case. For refunds, buyer needs to update his bank account details in the Bank Details. Any wrong information furnished or wrong account updated by the buyer and money refunded to wrong account will be treated as a proper refund and Buyatbest.in will not be liable to again refund the money.
- Returns made for unnecessary reasons will affect customer’s ratings on Buyatbest.in. Delivery of the goods, ordered by a repeat customer, will depend on the sole discretion of Buyatbest.in based on the risk assessment or the past transaction history of the buyer.
Buyer ratings and future supply to the buyer remains unaffected in case of returns
arising because of the following reasons:
- Manufacturing defects or damaged goods
- Goods received are different from the product description on the website
- Customer can call us on +91-7023557179 to register their return request. Our customer representative will ask the customer to send a digital photograph of the goods on +91 7023577179 or firstname.lastname@example.org register their complaint. Our team will provide the customer with all the necessary help required with the return process.
- All refunds will be initiated to the same bank account through which payment for the order was made.
- In case of alternate payment options (COD, Credit/Debit Card, etc.), bank account details provided by customers will be used to refund money back. Bank account holder name should be same as the registered name of the customer/firm on the website.
- In case, part(s) of shipment are returned: Cost of the item and tax levied on the returned item will be refunded.
- Under all cases, reverse shipments costs are borne by the customer. Buyatbest.in reserves the right to waive of shipping in case of defectives or wrong items based on its discretion. Buyatbest.in may also waive the return courier charges base on its schemes from time to time.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our accounts and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after the payment has been charged for, the said amount will be reversed back in your bank account / credit card / debit card etc. In the event that a non-delivery occurs on account of a mistake by the customer, i.e., wrong name or shipping address, any extra costs towards re-delivery shall be claimed from the customer by Buyatbest.in. Any orders placed for delivery to non-serviceable areas for our Logistics partners will attract additional charges over and above those appearing in normal shipping and will be charged extra. Delivery will be attempted on the best effort basis.
Customer can cancel the Order, if it has not been shipped by Buyatbest.in already.
- Any decision on returns of the product(s) sold by buyatbest.inis at the sole discretion of Buyatbest.in and the decision of Buyatbest.in shall be final and binding.
- in reserves the right to withdraw from replacement guarantee at any time without giving any intimation of whatsoever nature.
- The terms of returns are governed by Buyatbest.in.
- Due to Import and Export regulations and restrictions, Buyatbest.in is unable to extend its Returns Policy for any items delivered outside of India.
PAYMENT FAILURES DURING ORDER PROCESSING
During the Order placement, if the consumer faces any issue due to internet connectivity, or server side issues from the bank/payment gateway providers and payment gets failed even after debit in your account/card, the payment will automatically get refunded to you by the payment gateway in your bank/card account as per the payment gateway refund policy.